Effective Date: 11/12/2024

At Elite Marketing Solutions, we are committed to providing our customers with the best possible service. As we offer a digital product in the form of printer installation information, the following Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting a refund or return.

1. Eligibility for Returns and Refunds

Since our services involve digital content, returns and refunds are only applicable under specific circumstances.

• Refunds: If you have made an accidental purchase or if the information provided is faulty or does not meet the advertised descriptions, you may be eligible for a refund.
• Non-Refundable: Please note that digital products are non-returnable due to the nature of the service. Once the service has been accessed, the refund policy no longer applies unless the product is proven to be defective or significantly different from what was advertised.

2. How to Initiate a Refund or Return

To request a refund, please follow these steps:

1. Contact Support: Email us at support@printelitemarketing.site with the subject line “Refund Request.” Include the following information:
   
   • Your full name
   • Email address associated with the purchase
   • Date of purchase
   • A brief description of the issue or reason for the refund request
2. Review Process: Once we receive your request, our support team will review your case. We aim to process all refund requests within 5 business days. You may be asked to provide additional information to assist with the review.

3. Refund Conditions

Refunds will only be granted if:

• The product was purchased within the last 14 days.
• The product has not been accessed or used (in cases where access is restricted before a full purchase).
• The request is due to a verifiable issue such as a technical error or significant misrepresentation of the product’s content.

4. Refund Timeframe

Once your refund request is approved, we will process your refund to the original method of payment. Refunds typically take 5-7 business days to be reflected in your account, depending on your payment provider.

5. Costs or Fees

There are no additional fees associated with processing a refund request. However, any transaction fees imposed by your bank or payment service provider may be non-refundable.

6. Contact Information

If you have any questions about our Refund and Returns Policy, or if you would like to initiate a return or refund request, please contact us at:

Email: support@printelitemarketing.site
Mailing Address:

We aim to resolve any issues promptly and ensure your satisfaction with our service.

Thank you for choosing Elite Marketing Solutions.